SMS Consent & Opt-In Policy | Suparev

1. Overview

Suparev is a lead reactivation platform for home service businesses (HVAC, plumbing, roofing, electrical contractors). We send SMS messages on behalf of these businesses to their existing customers and leads who have previously provided their contact information and consent to the business.

This page explains how SMS consent is obtained, verified, and managed throughout our platform.

2. How Recipients Opt-In

Consent Collection Flow

Customer contacts the business: A homeowner requests a quote, schedules service, or makes an inquiry with a home service contractor (e.g., HVAC company, plumber, roofer).
Customer provides phone number with consent: During this interaction, the customer provides their phone number and agrees to receive communications about their service request. This consent is captured through:
- The contractor's booking/quote request form (online or in-person)
- Phone call where customer verbally provides number
- The contractor's field service management software (Jobber, Housecall Pro, etc.)
Data is imported to Suparev: The contractor connects their existing customer database to Suparev. Only customers who have provided consent are messaged.
Reactivation messages are sent: Suparev sends personalized follow-up messages on behalf of the contractor to re-engage customers about their service needs.

Example Opt-In Scenarios

Online quote request: Homeowner fills out "Get a Free Quote" form on contractor's website, providing phone number and agreeing to "Receive updates about your quote via text message."
Phone inquiry: Customer calls contractor, provides phone number, and verbally agrees to receive appointment reminders and follow-ups via text.
Completed service: After a job, customer provides feedback and agrees to receive maintenance reminders and special offers via SMS.

3. Message Types

Suparev sends the following types of transactional and service-related messages:

Appointment confirmations: "Your appointment with [Business] is confirmed for [Date/Time]."
Service reminders: "Reminder: Your HVAC maintenance is due. Reply YES to schedule."
Quote follow-ups: "Hi [Name], following up on your roof inspection quote. Still interested?"
Job status updates: "Your technician is on the way and will arrive in ~30 minutes."
Customer support: Responses to customer inquiries and questions.

4. Opt-Out Process

Recipients can opt out at any time by replying STOP to any message.

Upon receiving STOP, we immediately:

Confirm the opt-out with a final message
Add the number to our suppression list
Prevent all future messages to that number

Opt-out confirmation message:
"You have been unsubscribed from [Business] messages. You will no longer receive texts. Reply START to resubscribe."

5. Help & Support

Recipients can reply HELP to any message for assistance.

Help response:
"Suparev helps homeowners connect with home service contractors. For support, call (424) 610-8451 or visit suparev.com. Reply STOP to opt out."

6. Business Requirements

Businesses using Suparev must:

Only import contacts who have provided consent to receive communications
Maintain their own records of customer consent
Comply with TCPA, CTIA guidelines, and all applicable regulations
Honor opt-out requests from their customers
Send only business-related, non-spam messages

7. Data & Privacy

We take data privacy seriously. Phone numbers and customer data are:

Encrypted in transit and at rest
Never sold to third parties
Used only for the stated messaging purposes
Subject to our Privacy Policy

8. Contact Information

Roselane Ventures LLC DBA Suparev
2232 Dell Range Blvd., Suite 245 - 4061
Cheyenne, WY 82009

Phone: (424) 610-8451
Email: support@suparev.com
Website: suparev.com